Shipping Information
Last updated July 26, 2026
At Aurelita, we are pleased to offer free tracked shipping on all orders. We work closely with our fulfillment partners and shipping carriers to process and deliver your order as efficiently as possible.
Please review the information below before placing your order.
Order Processing Times
Please allow 1–3 business days for your order to be processed, inspected, packaged, and handed over to the shipping carrier.
An order is considered dispatched once it has been transferred to the carrier and begins its journey to the shipping address provided at checkout.
During holidays, promotional events, periods of unusually high order volume, or unexpected fulfillment delays, processing may take up to 7 business days.
Business days do not include weekends or public holidays.
Estimated Delivery Times
Estimated delivery times begin after your order has been dispatched. Processing time and shipping time are separate.
Our current estimated delivery timeframe is:
🇺🇸 United States — 6-10 business days
🇨🇦 Canada — 8-12 business days
🇦🇺 Australia — 5-13 business days
🇬🇧 United Kingdom — 7-10 business days
🇳🇿 New Zealand — 8-12 business days
Delivery times are estimates rather than guaranteed arrival dates. Your exact timeframe may vary depending on your location, the shipping method used, carrier volume, weather, transportation disruptions, customs processing, and other circumstances outside our direct control.
During peak shopping periods and holidays, carriers may also experience delays in transit or tracking updates.
Order Confirmation and Tracking
After placing your order, you will receive an order-confirmation email at the email address provided during checkout.
Once tracking information becomes available, you will receive a separate shipping confirmation containing your tracking number. You can enter that number on our Track Your Order page to view the latest available shipping updates.
Please allow some time after receiving the tracking number for the carrier’s system to display its first update.
If you cannot locate your confirmation or tracking email, check your spam or promotions folder before contacting us.
Order Changes and Accurate Shipping Information
Customers are responsible for making sure that all shipping information entered during checkout is complete and accurate, including:
- Full name
- Street address and apartment or unit number
- City, state, and ZIP code
- Email address
- Phone number, when requested
Incomplete or incorrect information may cause processing delays, failed delivery, or the package being returned to the sender.
If you notice an error, email contact@aurelita.com within 24 hours of placing your order. We will make every reasonable effort to update the information, but changes cannot be guaranteed once the order has entered processing or has been dispatched.
If our system or fulfillment team identifies a possible address problem, we may contact you for clarification. Failure to respond may result in the order being delayed or canceled.
Delayed Orders
We understand how important it is to receive your order within the expected timeframe. While most packages arrive without issue, delays can occasionally occur because of:
- Severe weather
- Carrier backlogs
- Transportation interruptions
- Customs inspections
- Address-verification problems
- Product-availability issues
- Peak holiday volume
- Tracking-system delays
When we become aware of a meaningful delay affecting your order, we will make reasonable efforts to provide an update and assist with the carrier or fulfillment provider.
If your tracking has not updated for an extended period or your package has passed the estimated delivery window, contact us at contact@aurelita.com with your order number and tracking number.
Packages Lost in Transit
If tracking suggests that your package may be lost while in transit, contact us at contact@aurelita.com and let us know right away. We'll jump on it, though do keep in mind that once your order leaves Aurelita HQ, it's in the carrier's hands.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it:
- Check your mailbox, porch, entrances, side doors, and other possible delivery locations.
- Ask household members, neighbors, building staff, or reception personnel.
- Allow up to 48 hours, because carriers occasionally mark a package delivered shortly before completing the delivery.
- Contact the shipping carrier and request delivery details or proof of delivery.
- Contact Aurelita if the package still cannot be located.
Email contact@aurelita.com with your order number, tracking number, and any information supplied by the carrier.
A delivered tracking status does not automatically qualify for a refund or replacement. Each situation will be reviewed individually using the available tracking and delivery information.
Stolen Packages
Aurelita cannot directly control a package after the carrier confirms delivery to the address provided at checkout.
If you believe a delivered package was stolen, contact the carrier and your local authorities where appropriate. You should also notify us at contact@aurelita.com, and we will provide reasonable assistance with any available carrier investigation.
Replacement or refund eligibility will depend on the circumstances and the information provided by the carrier.
Incorrect or Incomplete Shipping Addresses
When an order is shipped to the exact address entered during checkout, Aurelita cannot guarantee a refund or replacement if the address was incorrect or incomplete.
When the shipping error was caused by Aurelita or our fulfillment partner, we will correct it at no additional cost to the customer.
Refused or Unclaimed Packages
Refusing a delivery or failing to collect a package from the carrier does not automatically qualify as an approved return.
A refund may be considered only after the package has been returned to the authorized fulfillment location and inspected. Any shipping, handling, or return-to-sender fees may be deducted from the refund where permitted.
Please contact us before refusing a delivery so we can provide the appropriate instructions.
International Shipping
For international orders, delivery times may be affected by customs inspections, local carrier procedures, and conditions within the destination country.
Customers are responsible for any import duties, customs fees, taxes, or other charges imposed by their country unless otherwise stated during checkout. Aurelita does not control these charges or the amount of time a package may remain in customs.
Changes to This Shipping Policy
Aurelita may update this Shipping Information page as our fulfillment methods, available shipping destinations, or carrier arrangements change.
Updates will be posted on this page with a revised “Last updated” date. The shipping terms displayed when an order was placed will generally apply to that order.
Returns, Refunds & Our 60-Day Guarantee
Returns and refunds are handled in accordance with our Return & Refund Policy. Approved claims under our 60-Day Comfort Guarantee do not require return shipping unless our support team provides different instructions.
Contact Us
For tracking assistance, address corrections, delayed packages, or other shipping questions, contact:
Aurelita Customer Support
contact@aurelita.com